Transform Restaurant Operations with Order-and-Pay-at-the-Table Technology
Success in the restaurant industry demands more than a great menu. Today, 66% of consumers choose where to dine based on experience — not just price or convenience. To help VARs empower their restaurant clients, we’ve partnered with Real Time Ordering (RTO) and National Computer Corporation (NCC) to deliver a cutting-edge order-and-pay-at-the-table solution that supports mobile ordering and payments anywhere. For restaurants that require it, our solution also offers optional order aggregation, seamlessly bringing together orders from multiple channels — including third-party delivery platforms — for a unified workflow.
Great Things Happen Through Restaurant Technology Partnerships
Today’s restaurant landscape is defined by rapid change and rising customer expectations. Diners want more than just great food — they expect smooth, intuitive experiences that blend convenience with personal service. Meeting these demands requires more than one solution; it calls for a collaborative approach, bringing together the best in technology, operations, and payments.
That’s why our partnership with RTO and NCC is so powerful. RTO’s expertise in online ordering and digital guest engagement means restaurants can connect with customers wherever they are — whether at the table, on the move, or at home. NCC’s decades of experience in point of sale systems ensures that every transaction is secure, accurate, and seamlessly integrated into daily operations. And our world-class payment technology rounds out the picture, enabling fast, frictionless payments that keep guests happy and staff focused on service.
Together, we’ve created a solution that not only meets the needs of today’s restaurants but also anticipates tomorrow’s challenges. By combining our strengths, we empower restaurants to streamline operations, boost efficiency, and deliver experiences that turn first-time guests into loyal regulars.
Beyond Traditional Service: The Impact of RTO Tableside Technology
With RTO Tableside Order & Pay technology, every table transforms into a fully functional point of service. Servers are equipped with an intuitive and easy-to-use PAX A77 device, allowing them to enter orders right at the customer’s side.
These orders are instantly transmitted to the kitchen via NCC’s Reflection POS, eliminating the risk of manual errors and ensuring that every detail — special requests, modifiers, and allergy alerts — are communicated precisely and efficiently.
Our order-and-pay-at-the-table solution streamlines the ordering process, allowing servers to focus on what they do best: creating memorable dining experiences that keep customers coming back time and time again. This technology frees servers from the distractions of note-taking or running between tables and point-of-sale terminals. Staff can instead devote more time to each guest, offering genuinely personalized attention — engaging in meaningful conversation, making eye-to-eye contact, and ensuring every order detail is captured accurately.
This enhances customer satisfaction and elevates the overall atmosphere, making every visit feel more welcoming and memorable.
Designed to meet the ever-evolving needs of modern hospitality, RTO Tableside Order & RTO Tableside Pay operates seamlessly over Wi-Fi and 4G, providing unmatched flexibility to serve customers wherever they are. Staff can confidently take orders and/or process payments in any environment — whether in the dining room, on the patio, curbside, or even at the customer’s front door during delivery. This adaptability allows for easy transitions between traditional table service, outdoor events, pop-up dining, and delivery operations — all with the same intuitive device and consistent payment experience.
No matter where guests are, RTO’s order-and-pay-at-the-table ensures consistent, high-quality service and a seamless payment process. When it’s time to pay, customers can complete their transaction quickly and easily on the device, add a tip, and receive an emailed receipt within seconds — making every transaction fast, secure, and guest-friendly.
By empowering staff to focus on guests rather than paperwork and delivering a reliable, flexible solution for every service scenario, order-and-pay-at-the-table helps restaurants build stronger relationships with their customers and sets a new standard for hospitality in today’s fast-paced industry.
“The industry has been waiting for a practical order-and-pay-at-the-table solution that seamlessly communicates with the POS system and makes servers’ lives easier with a device that’s easy to carry and use in a demanding restaurant environment,” Chuck Prince, President, NCC, says. “RTO Tableside Order and Pay makes it accessible with a total solution offered for a low monthly subscription.”
Game-Changing Order-and-Pay-at-the-Table Benefits
Restaurant technology is now a necessity — and the right solutions set VARs apart as indispensable partners for their clients. RTO Tableside Order & Pay empowers VARs to deliver what restaurants need most: happier, repeat customers, more efficient teams, and measurable business growth.
In today’s market, success hinges on more than just great food — it’s about building lasting relationships with staff and customers. Engaged, loyal employees create welcoming, consistent experiences that keep guests coming back, while returning customers form the backbone of profitability, often contributing up to 80% of a typical restaurant’s profits. Even a 5% increase in customer loyalty can boost profits by more than 25%. When staff are empowered and supported, they deliver the kind of attentive service that satisfies guests and encourages them to recommend the restaurant to others. This loyalty cycle — between staff and customers — drives higher sales, stronger retention, and long-term growth, making it the foundation of restaurant success in a competitive market.
Our order-and-pay-at-the-table technology is a real catalyst for this loyalty loop and improving the bottom line. By streamlining the ordering and payment process, staff are freed from repetitive, distracting tasks, letting them focus on genuine hospitality — engaging with customers, checking in on tables, and making thoughtful recommendations. Diners benefit from faster, more accurate service and the convenience of paying ready, leading to greater satisfaction and more memorable experiences. When staff aren’t bogged down by paperwork or running between tables and terminals, they’re happier and more engaged — a feeling that guests notice and appreciate, which drives more frequent visits and higher spending per guest.
Game-Changing Order-and-Pay-at-the-Table Benefits
The adoption of order-and-pay-at-the-table technology brings a wide range of advantages that touch every part of the restaurant experience. Both customers and staff benefit, while the restaurant enjoys bottom line growth and stronger overall performance.
The Customer Impact
Order-and-pay-at-the-table technology allows restaurants to deliver faster, more personalized service, creating memorable dining experiences.
Faster, More Accurate Service
Orders go straight from the table to the kitchen, reducing wait times and mistakes.
Personalized Attention
Staff can focus on the customer and hospitality, not paperwork, creating a warmer, more welcoming atmosphere.
Faster Service
Orders go straight from the table to the kitchen, so guests get what they want sooner and without mistakes.
Easy, Secure Payments
With order-and-pay-at-the-table, customers can add a tip and receive an emailed receipt in seconds, all without handing their card over and waiting for a server to return.
Flexibility & Transparency
Customers can order at the table, including that last-minute upsell of desert, pay at the table in real time, split checks, and review orders.
The Staff Impact
By streamlining operations with order-and-pay-at-the-table technology, staff gain time with the guests, fueling better service, higher tips, and long-term loyalty.
More Time With Guests
Less running to stationary terminals means more meaningful interactions and better service.
Fewer Mistakes
Digital ordering entry slashes errors and food waste, making shifts less stressful and more rewarding.
Bigger Tips, Higher Morale
Stronger Loyalty
Restaurant Impact
By adopting order-and-pay-at-the-table technology, restaurants create a cycle of improved service, staff satisfaction, and business growth.
Faster Table Turns
Quick and efficient orders and payments mean more guests are served and higher revenue during peak hours.
Reduced Costs
Lower Risk
Higher Average Tickets
Increased Loyalty
Data-driven Decisions
Order-and-Pay-at-the-Table Solutions for Every Restaurant
Fast Casual & Quick Service Restaurants (QSRs)
Nightclubs & Bars
Food Trucks
Coffee Shops, Cafes, & Bakeries
Delivery & On-the-Go Food Services
Keep Up With the Restaurant Industry’s Evolution
In partnership with NCC and RTO, we set out to combine our expertise & create an innovative solution for the industry — built on shared values of integrity, reliability, and putting people first. Together, we’ve developed a seamless, secure solution that is helping restaurants serve guests faster, boost overall satisfaction, and strengthen their bottom line while empowering staff with tools that make their jobs easier and more rewarding.
As a value-added reseller, you’ll gain access to our powerful order-and-pay-at-the-table technology — a solution that is making waves and delivering results throughout the industry. This solution is available exclusively through Platinum Relations, giving you a unique advantage in the marketplace and the backing of a collaborative team that’s committed to your success.
That’s one of the principles we follow at Platinum Relations. We work with ISVs and their partner channels to help create exclusive products that benefit our mutual customers. Contact us to learn more about our latest restaurant technology partnership that allows you to expand your portfolio with an in-demand solution.
Grow Faster with a Payments Partner Who Puts People First
